Branding the solution and making
it pervasive will ascribe a value to the program and cause employees
to take notice and internalize the goals at a far greater level.
Branding works because human beings respond to symbols of success
and accomplishment.
Treating your safety program as a
brand and promoting it as a symbol of excellence will add
motivational power and boost top of-mind awareness with employees. A
strong safety brand is one with a distinctive name and slogan that
is actively promoted in all employee communication, including
posters, catalogs, videos, websites, meetings, promotional items,
newsletters, and reports.
Incentive and recognition
programs help increase safety awareness and thus reduce the
frequency and costs associated with accidents, lost time, workers
compensation, insurance, and claims.
In fact, a safety incentive
program is a corporate investment that can produce a significant
positive return on investment, one characterized by well-defined
safety initiatives, infused with management support, and employee
participation.
A Safety Incentive Program will
thrive and produce the greatest return on incentive investment in an
environment with established safety programs and policies, such as
employee screening, drug testing, ongoing training, frequent safety
meetings, regular communications, etc. In this environment a
well-designed safety incentive program will help foster measurable
productivity gains and substantially reduce costs.
According to the Bureau of Labor
Statistics, in 2004 there was a disabling workplace injury every 7.8
seconds, and a fatal workforce injury every 96 minutes.
The problem is not confined to
large companies. On the contrary, according to a RAND Corporation
study, evidence shows that small establishments with single physical
locations have significantly higher rates of deaths or serious
injuries than larger establishments, which is of particular concern
considering that over 55 percent of Americans are employed in
businesses with fewer than 100 workers.
Creating a safety culture is no
simple task. Safety programs tend to be most effective when they
build awareness through frequent reinforcement, team building, group
interaction, positive peer pressure, and constant communication.
The quest for an effective safety
culture must be based on individual awareness and attention to
detail. People, not policies, prevent accidents; they do so day
by-day and moment-by-moment. Fewer accidents mean lower costs, both
in human terms and on the balance sheet. So the goal is to motivate
employees to adopt safety as a personal issue.
Typical Safety Program Elements
While a safety incentive program
is a vital element of a company’s safety strategy, it will not be
successful if it is deployed in an organization with a poor safety
culture.
The following is a list of
elements that typically comprise a robust safety program.
Many of these elements must be in
place before an incentive program is layered on top; others can be
added in conjunction with the launch of a new incentive program.
Good safety programs contain a
variety of elements that overlap and interact. Weaving together
these elements creates the foundation for a successful safety
culture.
In an ASSE presentation titled
“Using Behavioral Safety to Improve Culture,” Joshua Williams from
Safety Performance Solutions lists these common characteristics of a
successful safety program: employee driven, positive reinforcement,
management support, and satisfaction with training.
These characteristics and others
can be achieved through the adoption of the appropriate safety
program elements, many of which are listed and briefly outlined
below to provide a high level view of the tools used by companies to
establish a good safety culture.
For the most part, companies
should plan to utilize outside resources to address these issues
since many of them require a significant level of expertise to
implement properly.
Employee Screening & Background
Checks:
Used to
check on previous employment, driving records, education claims,
credit history, and criminal background issues including felony and
misdemeanor history.
Training/Education:
Necessary
for both employees and supervisors. Training includes driver,
equipment, industrial hygiene, emergency response, OSHA compliance,
hardware/software, etc. Supervisors and managers need additional
training on the proper ways to implement and manage new safety
initiatives. Training and education are ongoing needs and should be
updated and refreshed regularly.
Drug & Alcohol Policies:
Write a
policy for your drug and alcohol testing program that outlines the
goals, details who will be tested, explains the consequences, and
delineates the type of assistance that may be available.
Safety Meetings:
When
executed properly, no communication element is more powerful than
safety meetings. Face-to-face discussions of the safety challenges,
along with past successes and failures are critical elements of any
successful safety culture. Meetings should be scheduled well in
advance and should occur on a frequent basis. Safety meetings
require trained and enthusiastic leaders who must be well-versed in
the program, its processes, and can promote real change in the
organization.
Suggestion Box Programs:
This simple
yet effective tool can be used to improve safety, lower costs, and
engage a safety-sensitive audience. Many companies offer structured
awards to individuals that make valid suggestions, and larger awards
when those suggestions are adopted. Suggestion programs can have the
largest potential return on investment, because they incorporate
suggestions from the people who are closest to safety issues.
Significant safety inroads have resulted from such programs
regardless of the format used (card drop boxes or online suggestion
tools).
Safety Committees:
Safety
committees can be formed to design, enforce, improve, and/or
implement new or existing procedures. They are also used to
investigate accidents, write reports, or help with training.
Committees should be inclusive, involving both managers and
employees. Committee members should be rotated to expand reach and
orientation should be formalized to bring new members up to speed
quickly.
Equipment:
Personal
protective equipment is mandated for certain tasks, and should be
considered for other tasks even when not mandated. Every effort
should be made to provide the proper equipment and equipment
training to all safety-sensitive employees.
Special attention should be given to proper
equipment maintenance and training on new equipment introduced into
the field.
Accident Investigation
Procedures: Proactive and standardized, it is important to follow
established guidelines when investigating an accident. Any deviation
can give rise to concerns about the fair application of company
policies. Employees should be interviewed in a way that makes them
feel comfortable sharing the truth and multiple sources should
always be sought.
Safety Audits:
Use a
risk-based model to determine which areas of operation are to be
audited and to prioritize the list. Do not let managers and workers
audit their own work areas. Use prior audits as benchmarks, and use
audit results to develop future action plans. Consult your worker’s
compensation insurer before choosing an auditor; some insurers may
provide an audit service at a low cost to clients.
Documentation:
Previous
accidents, safety procedures, near misses, safety suggestions,
training policies, and performance records should all be documented
and updated on a regular basis. This is extremely important in order
to create the detailed performance background necessary to measure
and compare future results, and to comply with OSHA regulations.
Incentive & Recognition Programs:
When properly incorporated into an organization with a good safety
culture, a well designed safety incentive program that features
tangible awards will drive exponentially greater results.
FSM
Source:
Incentive Marketing Association.