Can a computer and monitor replace
what typically takes place in a classroom?
Perhaps; as time goes by, more and more
students are going online to meet their
training needs. This is for good reason,
since online training has many benefits.
For one thing, it saves time and money,
and allows the student to complete the training
anytime and anywhere, all from the
comfort of their own computer. Known to
many as computer-based training (CBT) or
e-learning, online training can take a variety
of forms, but most often involves the interplay
of text, graphics and sound displayed
by means of a web-browser.
Jules Griggs, president and CEO of
Safety Unlimited, Inc., an OSHA Compliant
Safety Training provider, is well aware
of the many benefits of online training; in
fact, he has made it a large part of his business.
He started as a trainer in the mid-80s
with the Army, and then turned to safety
training in 1993, when he established Safety Unlimited, Inc. He has been involved in online
training, in particular, for over a decade.
“It had a lot to do with being a trainer and
getting introduced to the internet,” he says,
recounting the time in the late 90s when
Safety Unlimited, Inc. began putting much
of its training online. “That seemed to be
where people were going, so we kind of got
on board with that.” To this day, Safety Unlimited,
Inc. continues to offer online training,
still considering itself a training provider
first and an online training provider second.
Besides saving time and money, Griggs
sees online training’s most important benefit
as being its flexibility for both the teacher
and the student. “You can do it on your own
schedule,” he says. “You don’t need a classroom
full of people in order to provide the
training. Plus, there is less travel.”
These conveniences may seem to place
online training far above typical classroombased
training, causing many students to
elect to take all of their training online. But Griggs—who also owns Online Training
Systems, a service that allows companies to
provide their own online training through a
portal—argues that online training cannot
entirely replace classroom training.
He believes that, in order for online training
to be successful, it must be approached
realistically as part of an overall training program.
To do this, he provides the following
ways to approach online training.
The first is to understand that online training
does not replace all training, and that
you cannot do all your training online. He
sees people falling into two camps in regard
to how they view online training: there are
those who want to do all their training online
and others who refuse to do any training online.
Griggs thinks it should be approached
somewhere in the middle. “You need to find a happy medium,” he
says.
“It’s good for some training and not
good for other training. It should not be the
only training that you do; on the other hand, you shouldn’t exclude it altogether because
it does have value.”
Griggs feels a lot of what makes an appropriate
online course comes down to subject
matter. “Certain subjects should be
taught through online training and other subjects
should be taught through classroom
training,” he says.
The second way to realistically approach
online training is to understand that online
training is not for everyone. “You can expect
a younger guy who has all the new
technical devices to do better at online training
than you would a 55-year-old construction
worker who doesn’t even own a
computer,” says Griggs, whose classes online
require users to have an updated computer
and a high-speed internet connection.
But owning a computer with a fast internet
connection is not enough; students also
need a basic proficiency in using computers
and the internet to take online courses.
“Some people really need computer training
before they need online training,” he says.
Additionally, online training needs to
be approached from a realistic standpoint
when it comes to time. To illustrate, Griggs compares the time to take a
40-hour course in the classroom to taking
a 40-hour course online. Typically,
taking such a class would involve spending
eight hours a day, five days a week
in a classroom. Yet Griggs finds this
schedule difficult to undertake online.
“It is really hard to spend five, eight-hour
days in front of a computer doing online
training,” he says, suggesting that students
break up online training into smaller portions
over a longer period of time.
Online training is also only as good as the
amount of work a student puts into it. Students
who put more time and effort into online
training can expect to get more out of it.
In his over a decade long involvement in online
training, Griggs has found one thing that
can improve the value of online training
more than any other.
And what is this one thing? According to
Griggs, it is reading. “That’s the secret for
taking online training,” he says. “If you just
read what is in front of you and follow the
instructions, the next thing you know you’ll
be an expert at online training.”
To help in this enterprise, Safety Unlimited,
Inc. offers online training that is both
written and narrated. “The flexibility is that
for those that like to read they can. For
those that don’t want to read, they don’t
have to,” says Griggs.
To summarize, online training can be a
very valuable component to an overall
training program if approached realistically.
To do this, students should understand
that online training should not replace
all training; they should also understand
that subject matter plays a large role in
what is and is not appropriate medium for
an online format.
Furthermore, online training
needs to be realistically viewed when it comes to things like time
and effort. As Griggs sums it up, “The thing to remember about
online training is that it can be a valuable part of an overall
training program, but it is not the end all. The key is to find a
balance, and also to take that realistic approach when it comes to
expectations.”